TEMPORARY CLOSURE OF OUR E-COMMERCE SITE FROM 3 JUNE 2024

Terms & Conditions

I. Application and enforceability of the general terms and conditions of sale

1.1. These general terms and conditions of sale are brought to the attention of each customer to enable them to place an order.

1.2. Consequently, placing an order implies the customer’s full and unreserved acceptance of these terms and conditions of sale.

1.3. No special conditions or other general conditions emanating from the customer may, without the express agreement of Villars Maître Chocolatier, prevail over the present conditions.

1.4. In the absence of express acceptance by the customer, any condition to the contrary will be unenforceable against Villars Maître Chocolatier, regardless of when it may have been brought to its attention.

1.5. The fact that Villars Maître Chocolatier does not avail itself of any of the present general conditions of sale at a given time may not be interpreted as a waiver of the right to avail itself of any of the said conditions at a later date.

II. Sales of services La boutique Expérience La Fabrik

2.1 La Fabrik experience boutique workshop

Registration for workshops is via the Villars Maître Chocolatier website(www.villars.com/les-ateliers-la-fabrik), subject to availability and the opening days of the La Fabrik experience boutique. Registration is possible as long as the workshop is open for booking on the Villars Maître Chocolatier website. Registration becomes final, subject to receipt of payment for the service by credit card, on the date of dispatch of a confirmation e-mail from Villars Maître Chocolatier. Villars Maître Chocolatier reserves the right to cancel a reservation at any time if the customer’s bank details are inaccurate. If one or more services become unavailable after the order has been placed, Villars Maître Chocolatier will inform the Customer as soon as possible by telephone, followed by a confirmation e-mail or letter. Villars Maître Chocolatier will propose a new date to replace the cancelled service, subject to availability, and the customer may either cancel the order (at least 7 days before the workshop date) and obtain a refund of any payment made, or accept the proposed new date.

2.2 Workshop conditions

Each participant must hold a ticket in paper or electronic format. This ticket must be presented on arrival at La Fabrik Experience Boutique. Please arrive 15 minutes before the start of your workshop. If you are late, the workshop may start without you. We reserve the right to refuse entry to the workshop if you are more than 10 minutes late. For safety reasons, children under 8 are not admitted to the workshop. Your workshop starts at the time indicated on your booking email. In the event of force majeure or technical problems, your workshop may be delayed.

2.3 Rates and payment terms

The price in force for each service or ticket is that shown on the day of booking on the www.villars.com/les-ateliers-la-fabrik website. All prices are in Swiss francs and include VAT. Payment for the service or ticket on our website is due upon validation of the order. Any registration not paid within this period will be cancelled. Payment on the Villars Maître Chocolatier booking site can be made by credit card (Mastercard, Visa American Express), PayPal or Twint.

2.4 Cancellation of Villars Maître Chocolatier services

Villars Maître Chocolatier reserves the right to cancel a service in the event of force majeure, and cannot be held liable for such cancellation. Villars Maître Chocolatier also reserves the right to cancel a service if the minimum number of participants is not reached, up to 2 working days before the date of the service. In this case, Villars Maître Chocolatier will propose a new date to replace the cancelled service, subject to availability. In the event of cancellation by the customer 7 calendar days or less before the date of the service, the workshop fee will be reimbursed in the form of a voucher only. In the event of cancellation or modification of the number of participants by the customer less than 24 hours before the workshop, the full price will be invoiced to the customer. In the event of NO SHOW, the workshop fee will not be reimbursed. Unless the right of withdrawal referred to in paragraph 1 above is exercised, no reimbursement will be made for any service not consumed by the customer, except in cases of force majeure, proof of which must be provided to Villars Maître Chocolatier (medical certificate, etc.). Force majeure is any external factor that cannot be anticipated and controlled by the customer (weather conditions preventing travel, customer illness, death of a close relative or child).

2.5 Personalized service/Groups

All group bookings for personalized services must be specifically requested from Villars Maître Chocolatier, and will be subject to specific terms and conditions of sale for group bookings. Villars Maître Chocolatier reserves the right to refuse this request if the dates requested by the participants are not compatible with the general schedule of Villars Maître Chocolatier activities. In this case, Villars Maître Chocolatier will do its utmost to propose another date for this service.

2.6 Liability

Villars Maître Chocolatier reserves the right to cancel a service in the event of force majeure, and cannot be held liable for such cancellation. Villars Maître Chocolatier cannot be held responsible for any damage to or loss of objects and personal effects brought by the customer. At the end of the workshop, the Customer who wishes to reproduce a workshop proposed by Villars Maître Chocolatier does so under his own responsibility and subject to respect for the intellectual property rights belonging to Villars Maître Chocolatier. It is the customer’s responsibility to ensure that no risk arises from the preparation of the workshop or from the consumption of products acquired by the customer. Villars Maître Chocolatier cannot be held responsible for the result of a workshop carried out by the Customer, under his responsibility, on the grounds that it was previously proposed during a workshop. The customer may take the chocolates prepared during the course or workshop out of the La Fabrik experience boutique, under his or her own responsibility. The chocolates must be stored and consumed according to the instructions given during the workshop. Villars Maître Chocolatier cannot be held responsible for any damage resulting from the consumption of chocolates prepared in one of its workshops and consumed outside. Customers must inform Villars Maître Chocolatier of any allergies they may have. If this problem is not mentioned, Villars Maître Chocolatier declines all responsibility for any allergic reaction to any of the products or ingredients used.

2.7 Intellectual property

The documents published by our services are intended for individual use only and may not be reproduced or distributed. The Customer undertakes not to produce a copy of, or distribute, either in paper or electronic format, without the written approval of Villars Maître Chocolatier, the content of any medium supplied as part of the service. In the absence of prior written authorization from the holder of the protected right, any other use constitutes counterfeiting and is punishable under the French Intellectual Property Code. All content available on the www.villars.com website (notably texts, images, videos, photos, sounds, music, software, recipes and, more generally, any type of data) is protected by the French Intellectual Property Code. Villars Maître Chocolatier holds the copyright to these elements. Any reproduction, representation, adaptation, translation, distribution, dissemination or transfer to another site of these elements, in whole or in part, is prohibited without the prior written consent of Villars Maître Chocolatier. As an exception to the above rule, the following are authorized: the reproduction, representation and publication of elements of the www.villars.com website for the purposes of illustrating a press article, with the written agreement of the Villars Maître Chocolatier communications or marketing department.

2.8 Confidentiality and personal data

For information on the processing of personal data, please refer to the page on the www.villars.com website.

2.9 Secure payment

For all orders placed on our Swiss online booking site, payment for your workshops must be made prior to participation in the workshop. For added security, data transmission is encrypted using SSL protocol. Sensitive credit card data is not stored on the server. The following payment methods are accepted: Visa, MasterCard, Twint, PayPal, American Express. The order is confirmed when the payment is validated by our payment service provider Payrexx.

III. Right of access and rectification

3.1. Ethics

To protect your privacy, Villars Maître Chocolatier treats all information about you with the strictest confidentiality. When you make a purchase, we only ask for the information you need (surname, first name, full address, e-mail) to ensure quality processing and careful follow-up of your order. Data entered online is stored on a secure server and immediately encrypted.

3.2. Your rights

In accordance with the laws applicable to the processing of personal data (the French law of January 6, 1978 relating to computers, files and freedoms, and Swiss law on data protection of June 19, 1992, RS 235.1), you have a right of access, rectification, opposition and deletion of personal data that you have communicated by completing the forms on the Site. You can exercise this right by contacting:

VILLARS MAITRE CHOCOLATIER SA
Rte de la Fonderie 18
1701 Friborg – Switzerland
Phone. ++41 (0) 26 426 65 00
info@villars.com